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FAQ


What’s included in my ticket?

When you purchase a "general summit access" ticket, this includes all keynote, track sessions and networking activities starting at 1pm on November 2nd, and all sessions on November 3rd. A general summit access ticket includes afternoon snacks on November 2nd. Breakfast, coffee, lunch and snacks are included on November 3rd.

If you’d like to add pre-summit social media training to your ticket (8am - 12pm on Nov 2nd), these are a separate fee. Hotel nights are not included.


I registered online, but haven’t received email confirmation or a receipt yet. What should I do?

You should have received a confirmation receipt immediately after your transaction is completed. Make sure to check your spam/junk folder. If there is a delay, contact Audrey Van Vark or give us a call at 888.409.4418.

To make sure that you receive ALL event communications, please add audrey at gsmiweb.com, breanna.jacobs at gsmiweb.com and registration at gsmiweb.com to your safe-sender list. This is really important as we send check-in info and other details via email leading up to the event.


Are there discounts for sending a group from our company?

Absolutely. We appreciate a good deal as much as the next person - and we want as many of your colleagues as possible to experience SMSS! Group discounts available depending on how many team members you plan on sending. For specific pricing details, contact Audrey Van Vark .


Do I have to choose one track and stick to it during the general summit?
Do I need to sign up for general summit sessions in advance?

Nope! We create tracks so that you have the opportunity to customize your event experience. Hop in between the different tracks to attend the talks most relevant to you and your team. The only sessions you need to sign up for in advance are our pre-summit trainings.


Why should I attend a pre-summit training?

Our AM November 2nd trainings are two-hour intensive classroom style sessions that are different from the rest of the sessions you'll experience on November 2nd and 3rd. They're focused on peer-to-peer, collaborative learning, activities and discussions. Check out details here.


Will I have access to speaker slides after the event?

Of course. Once you are at the conference, look for the bit.ly link printed on your “Agenda-at-a-glance” sheet in your conference folder. The link will take you to the spot where you can access speaker presentations. We will also email you this link once the conference is over. Note: Look for GSMI staff on-site if you have any problems accessing conference materials online.


Where can I find accommodation information?

We have a discounted room block - click here for more information. Note: Make sure to reference GSMI and the summit when you are booking your room to secure the discounted rate. Also it is important to take note of the hotel discount deadline. (We cannot guarantee discounts once the deadline has passed.)


What happens if I have to cancel?

We hope you don’t have to cancel… but if you must, here are your cancellation options:

You can transfer your ticket to someone else in your company at any time at no charge. If you cancel within 28 days of the start date of the event, you can receive a full refund. If you cancel less than 28 days before the start date of the event, there is a $300 cancellation fee. The remaining balance can be applied to a future event. If you don’t show up to the event, you are still responsible for the cost of your registration.

Please review our full Terms and Conditions. You can also contact Audrey Van Vark with any questions about cancellations.


What’s appropriate attire for the summit?

Business casual.


What do I need to bring with me to check in?

Just you and your ID! A ready-to-learn-and-have-fun attitude will also come in handy.


If I’m an international attendee, can I receive an invitation letter?

Yes, happy to help. Please contact Audrey Van Vark .


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