Heather LaLiberte

9:45 a.m.–10:30 a.m. Pacific — Thursday, April 13, 2023

Panel: Dealing with Negative Comments on Social

Discussion topics include:

• When negative comments constitute a crisis
• Understanding the difference between a true troll and a concerned citizen
• How to build a strong mental foundation against negativity
• PIO mental health during a negative incident
• Examples of how agencies have handled negativity and lessons they’ve learned about engaging with their communities