Heather LaLiberte’s Session
9:45 a.m.–10:30 a.m. Pacific — Thursday, April 13, 2023
Discussion topics include:
- When negative comments constitute a crisis
- Understanding the difference between a true troll and a concerned citizen
- How to build a strong mental foundation against negativity
- PIO mental health during a negative incident
- Examples of how agencies have handled negativity and lessons they’ve learned about engaging with their communities