When a critical incident occurs, effective communication - both internally and externally - is essential. Public safety is the number one priority and ensuring important information is released in a timely manner must be a priority. Join this session for solutions to prepare your agency to handle a critical incident in the most effective way possible.
Rebranding your social media platforms can seem like a daunting task. However, it doesn’t have to be overwhelming or expensive. Amanda's session will help you create a basic branding guideline for your agency and learn why this can be an integral tool to allowing your agency to be recognized in your community.
Meeghan's talk will take a close look at several protests as they played out on BPD’s social media, examining mistakes, adjustments, and lessons learned by listening to community feedback. She'll share preparations to take now, before a large event plays out on social media.
We bring over 10 years of experience in social media education. That means you can count on a vetted, specially curated series of sessions and seasoned, experienced speakers to tackle topics that have the biggest impact on your agency or department’s social media strategy.
Share experiences and learn new social media strategies with your first response and public safety colleagues from around the globe — virtually!
Network with agency peers from across the country. With professionals representing agencies large and small from all around the globe, SMSsummit is your best resource for fresh social media ideas and community building strategies.
Get all your social media questions answered through speaker Q&A, live chat, and discussions with other attendees.
Be your team’s social media champion! We’ll help you build the foundations of a sustainable, scalable social media policy that you can easily share with leadership and use to train and empower your team.
Learn strategies and tips for tackling issues most important to first responders including social media and crisis communications, humanizing staff, improving agency reputation, and building relationships with your community.
Assess and audit your current social media initiatives. Leave with and results-focused initiatives you can immediately apply to your agency or department.
Learn from a mix of industry leaders who will share the proven social media strategies they use to grow their agency's online communities.
If you're a First Responder, Command Staff, or professional that manages your public safety agency's social media channels, this event is for you!
We know how to build a compelling, relevant agenda that we know you’ll find the most informative and inspirational — including virtually. This is what our attendees love most about our social media marketing programs.
— Harris County Homeland Security & Emergency Mgmt.
— Cottleville Fire Protection District
— Scottsdale Fire Department
— Melbourne Police Department
We can customize sponsorship and exhibit opportunities for you to create a company presence at SMSS.
If you have an insightful, take-away driven case study to share, we want to hear from you.
We help our media partners engage with our community of marketing leaders and decision-makers.
