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Nelly Miles

Public & Governmental Affairs Director
Georgia Bureau of Investigation

Nelly Miles has been employed with the Georgia Bureau of Investigation (GBI) for 22 years.  She currently serves as the GBI’s Public & Governmental Affairs Director, acting as a liaison between the agency and the media/public, coordinating the release of information about GBI services.  Additionally, she serves as the GBI legislative liaison to Georgia's legislature and the Governor's Office.  Mrs. Miles earned her Chemistry degree from Emory University in 1999.  That same year, she began working as a GBI Forensic Chemist. After six years, she was promoted to Assistant Manager and one year later promoted to the Forensic Chemistry Manager.  There, she oversaw the daily operations of the Forensic Chemistry Unit for the next nine years.  

After 16 years, Mrs. Miles made a leap from the sciences to communications in 2015, appointed as GBI’s Public Affairs Deputy Director.  One year later, she was appointed as Public Affairs Director.  In July 2021 and under Mrs. Miles’ leadership, GBI’s Public & Governmental Affairs Office was awarded the Dr. Curtis McClung/Motorola Award for Excellence by the Georgia Association of Chiefs of Police.  Mrs. Miles is the Southeast Regional Vice Chair for the International Association of Chiefs of Police (IACP) PIO Section and Board Member of Emory University’s Board of Visitors.  

Mrs. Miles is a current member of the Georgia Association of Chiefs of Police, Peace Officers Association of Georgia, National Organization of Black Law Enforcement Executives, National Information Officer’s Association, Atlanta Metropol, and the Georgia Association of Women in Public Safety.

Nelly Miles’s Session

8:45 a.m.–9:30 a.m. Pacific Time — Monday, May 9, 2022

Panel: Setting Your Agency’s Narrative Online

Social media provides an important opportunity for public safety professionals to play a leading role in setting their agency’s narrative online. With news and information spreading quickly, it’s important to have the tools and systems in place to lead your communications efforts with the public. 

This panel will cover topics including:

  • How investing in internal comms helps manage the external message and limits misinformation
  • Silence is damaging. Why it's important to speak up, and how you can keep your agency’s voice in the conversation during an active investigation or controversial situation
  • Strategies to increase the chances of media picking up your message
  • How to identify the best and most effective brand ambassador for each issue, incident, or topic
  • What it means to break your own news, and how this can help you drive your own narrative
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