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Vito Maggiolo

Public Information Officer
DC Fire and EMS Department

Vito Maggiolo is the Public Information Officer for the DC Fire and EMS Department. His primary focus is handling the daily social media messaging on both Twitter and Facebook.

In doing so, he responds to all incident scenes of note, obtaining critical information and images so the community can be updated and the media notified of newsworthy events. At the same time, he will interface with other city agencies and stakeholders to assist them with information gathering. 

He is on call 24/7 to also respond to media inquiries or any other questions from community members. 

Maggiolo also seeks out other agency activities to capture images that show the community at large our commitment to their safety and well being, such as training activities. He also pushes out social media safety messages to enhance community awareness of such issues as smoke alarms, heating safety precautions, and a number of other issues. 

He is a life long student of the fire service. As a journalist, he spent 35 years working for the Cable News Network, during which time he received two Emmys for International coverage, as well as other awards. 

Vito Maggiolo’s Session

12:00 p.m.–12:45 p.m. Pacific Time —

"Stop the Bleed" - How DC Fire and EMS Launched Into A New Era of Communications Using Social & Video

The DC Fire and EMS Department’s Media & Community Relations Division made a calculated effort to establish itself as a public safety communications leader in the Washington DC region and within the fire service within a measured time period. Key hires over the past five years and a strategy emphasizing timely and consistent messaging with a recent focus on increased quality video production took the Department into a new era of communications.

A veteran fire buff, a seasoned government servant, and two former journalists make up the team that is pushing to ensure the comeback is the new standard of how best to tell the Department’s story and how to cement positive relationships with the community and the media.

Participants will learn how one of the nation's busiest fire and EMS department currently utilizes social media and video to provide the public with real-time information on critical incidents, special events, as well as for internal and external messaging. The team also shares what they did after protestors stormed the Capitol on January 6, 2021, as an example of the incorporation of video messaging used to capture the actions of the men and women who serve the District of Columbia 24 hours a day, 7 days a week.

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