Angela Douglas is a Senior Police Officer and has been with the Houston Police Department for 22 years. She has been the social media coordinator for the department for the last 7 years and is assigned to the Office of Public Affairs.
Angela has worked in patrol, the Planning Division, and the Criminal Intelligence Division. She coordinates HPD’s social media presence including both information sharing and community outreach. In addition, she works with the department’s various youth groups including the Explorer Program. Angela speaks to community groups about HPD’s use of social media and social media safety for teens.
Angela is a born and raised Houstonian and has an undergraduate degree in Journalism – Public Relations from the University of Texas at Austin and a Master’s Degree in Literature with a professional writing certificate from the University of Houston – Clear Lake.
Officer Angela M. Douglas’s Session(s):
9:00am - 9:45am PDT —
Social media lends a voice to both private and public entities. From business to municipal, state, and federal organizations, what is posted (or not posted) on official social media accounts can help or hurt your brand.
When it comes to government social media, we will look at who should be the voice of your agency, and if it makes sense to have different accounts based on your organizational goals. In addition, we will explore why having a strong social media policy is critical in building trust with the community you serve. What do you do if one of your employees posts something questionable? We will look at case studies of when employees have used poor judgment, why this can cause problems for your agency, and step-by-step guidance on what you can do when it happens.