Kati Hartwig

Senior Digital Media Specialist
Columbus Regional Airport Authority

Kati Hartwig is the Senior Digital Media Specialist at the Columbus Regional Airport Authority, which operates John Glenn Columbus International Airport, Rickenbacker International Airport, and Bolton Field. She manages and implements the authority's social media and digital channels, focusing on community engagement and creating accessible content. Last year, Kati led a comprehensive redesign of the authority’s website, successfully merging six sites into one.

Kati has been a dedicated social media professional since 2015 when she helped her alma mater launch its Snapchat account. Her experience spans various industries, where she consistently prioritizes building trust and fostering strong connections with audiences.

Outside of work, Kati enjoys hobby photography and spending time with her dog, Roonie. She is passionate about capturing moments and sharing stories that resonate with her community.

Kati Hartwig’s Session

8:00 a.m.–8:45 a.m. PT — Wednesday, June 4, 2025

Building Public Trust Through Social Media: Overcoming Skepticism of Government Entities

Public agencies often face unique challenges in fostering trust and transparency with their communities. In this session, discover how strategic social media efforts can break down barriers of skepticism and build authentic connections. Through real-world examples and actionable strategies, you’ll learn how to:

  • Communicate transparently to address community concerns.
  • Use storytelling to humanize your agency and amplify its mission.
  • Leverage social listening to understand and respond to public sentiment.
  • Create meaningful engagement that fosters trust and accountability.

Join this session to explore how thoughtful social media strategies can turn skeptics into advocates and strengthen the relationship between government entities and the communities they serve.

Check out our early bird ticket prices!
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