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Nelly Miles

Public Affairs Director
Georgia Bureau of Investigation

Nelly Miles has been employed with the Georgia Bureau of Investigation (GBI) for 21 years. She currently serves as the GBI’s Public Affairs Director, acting as a liaison between the agency and the media/public, coordinating the release of information about GBI services. Additionally, she serves as the GBI legislative liaison to Georgia's legislature and the Governor's Office. Mrs. Miles earned her Chemistry degree from Emory University in 1999. That same year, she began working as a Forensic Chemist. After six years, she was promoted to Assistant Manager and one year later promoted to Forensic Chemistry Manager. There, she oversaw the daily operations of the Forensic Chemistry Unit for the next nine years. In 2015, Mrs. Miles made a leap from the sciences to communications, appointed as GBI’s Public Affairs Deputy Director. One year later, she was appointed as Public Affairs Director.

Mrs. Miles is the Southeast Regional Vice-Chair for the International Association of Chiefs of Police PIO Section. She is a current member of the Georgia Association of Chiefs of Police, Peace Officers Association of Georgia, National Organization of Black Law Enforcement Executives, National Information Officer’s Association, and the Georgia Association of Women in Public Safety.

Nelly Miles’s Session(s):


12:30 pm–1:15 pm PT —

Managing Critical Incidents for a Statewide Law Enforcement Agency

The GBI public affairs office consists of a two-woman team handling media relations and legislative affairs for the Georgia Bureau of Investigation, the criminal investigative agency for the state. The summer of 2020 proved to be the busiest and most challenging yet: In May 2020, a cellphone video from a South Georgia incident that occurred in February went viral, leading to demonstrations and inquiries from the media and the public from around the world. Later that month, events in Minneapolis sparked civil unrest worldwide, including Georgia. During the height of these protests, another incident occurred in Atlanta that led to even further unrest…all during a global pandemic.

This presentation will illustrate how a small communications team can utilize multiple social media platforms to message to a worldwide audience. Mrs. Miles will also emphasize the importance of communicating on a daily basis during the height of a national event. The significance of a good command staff structure will also be illustrated, as well as how social listening and affordable communications tools come into play.


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