Jessica Franklin entered on duty with the FBI in May of 2019 as an Operational Support Technician for the Little Rock Field Office. As an OST, Jessica aided members of Criminal and National Security squads with administrative and intelligence support. While serving as an OST, she also adopted the role of Backup Public Affairs Officer for the FBI Little Rock’s Public Affairs team. As Backup Public Affairs Officer, Jessica has drafted several Twitter campaigns for FBI Little Rock’s Twitter page. Additionally, she responds to media requests and helps coordinate media campaigns with news media across Arkansas.