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Liane Fiano

Social Media Director
Consumer Financial Protection Bureau

 Liane Fiano is the Social Media Director at the Consumer Financial Protection Bureau. She aims to serve as a digital translator, bringing the voice of the public into policymaking and making policy interesting and engaging for social media audiences. She previously worked in the private sector at the pharmaceutical giant, Eli Lilly and Company where she helped to build and manage a best-in-class global digital and social media program. Liane received her B.A. from the University of California, Los Angeles and her M.A. in Media and Public Affairs from George Washington University.

Liane Fiano’s Session(s):


10:30 a.m.–11:15 a.m. Pacific Time —

Gathering Feedback + Inspiring Action From Your Community Using Social Media

Social media is more than just a way to push out information. It can be used as a tool to inform strategic decision making, improve how you serve the public, and inspire action from your audiences. This session will cover how social media teams of any size can use feedback from your audiences to engage and empower the public in service of your mission.

Takeaways include:

  • Easy ways to build feedback into your social media strategy
  • Tactics for increasing engagement and encouraging action
  • Tips for doing social media research for teams of any size

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