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Nicole Carlone Losi

Director of Digital Content
Kent State University

Nicole Carlone Losi is Kent State University’s Director of Social Media. She manages the university’s institutional social media content, accounts and strategy. In addition, she manages Kent State’s internal social media community, providing support, best practices, and manages the social media team within University Communications and Marketing. Prior to Kent State, she served as the Digital Media and Communications Manager of Hospice of the Western Reserve, where she developed and managed the agency's social media and blog strategy and presence, served as founder and chair of the social media action committee, managed the website and managed email marketing and SEO efforts. She is a Baldwin Wallace University alumna with a degree in public relations and a double minor in marketing and management.

Nicole Carlone Losi’s Session(s):


10:00 am–1:00 pm — Tuesday, October 15, 2019

Navigating a Crisis - How to Build Your Social Crisis Comms Plan

Who is this social training for? Crises occur on every college campus. Being prepared and having a plan in place can help avoid a PR nightmare, and in some cases, can help you catch an issue before it becomes a full-blown crisis. Social media managers and those involved with their brand’s crisis communications strategy will walk away with the tactical elements needed to develop or enhance their organization’s social media crisis communications strategy.

Topics covered include:

1. Crisis strategy

- Developing an organizational command structure/who to have on your social “team"
- What protocols to have in place
- Collaborating with other teams: web, media, administration, creative, etc.

2. Real-world campus crisis examples: national, smaller-scale and the unthinkable

- How to navigate your way through these 

3. How to develop a listening strategy

- Developing a listening strategy
- The value of listening tools
- How to determine the best listening tool (paid and free)

4. Interactive session


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