Krista Boniface

Senior Social Media Strategist
University of Toronto

Krista Boniface is a Senior Social Media Strategist overseeing the central social media presence for Canada’s top university, the University of Toronto at @UofT. She has over a decade of marketing communications experience in higher education, non-profits, and start-up environments. Krista has created strategy, social media activations, video, and web content for the central U of T communications team, the University of Waterloo, Wilfrid Laurier University, the Canadian Screen Awards, Toronto International Film Festival, as well as a Canada 150 Signature Project for Canada’s sesquicentennial. At the University of Toronto, Krista loves interacting with brilliant students, the endless possibilities of social engagement, and making a real impact on the U of T community's experience. Talk to her about social media strategy, creating an authentic story on social media, or how to avoid burnout when you’re at the helm of social channels.

Krista Boniface’s Session

12:45 p.m.–1:30 p.m. PT — Monday, October 20, 2025

Panel: Streamlined and Strategic: Optimizing The Account Creation and Downsizing Processes

With dozens (or even hundreds) of social media accounts across departments, programs, and initiatives, higher ed institutions often face a complex digital ecosystem that can dilute brand voice, confuse audiences, and drain resources. This panel tackles the critical, but often overlooked, processes of account creation, auditing, and downsizing to ensure your institution’s social presence is both strategic and sustainable.

Panelists will share how their teams approach new account requests, conduct regular audits to evaluate account performance and purpose, and navigate the sometimes sensitive task of sunsetting underperforming or duplicative channels. Learn how to build a clear account hierarchy that aligns with institutional goals, supports campus-wide storytelling, and earns buy-in from stakeholders.

Discussion topics include:

  • Establishing clear criteria for launching new accounts and evaluating existing ones

  • Creating a centralized review process and governance model for account requests

  • Communicating the why behind account closures to gain trust and minimize pushback

  • Crafting offboarding plans for closing accounts, archiving content, and redirecting audiences

  • Defining a campus-wide account hierarchy that clarifies roles and avoids redundancy

  • Using data to make informed decisions and demonstrate impact

Check out our early bird ticket prices!
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