Rochelle Reed

Social Media Manager
James Madison University

Rochelle Reed is the social media manager at James Madison University, where she works with students and campus partners to elevate JMU stories and connect with the JMU community.  Rochelle is a proud alum of JMU and is honored to steward the growth of JMU's social media presence.With a decade of social media experience, most in higher education, Rochelle leads a community of practice for social media at JMU and provides guidance and support to campus partners across JMU. 

Her experience as a certified community manager allows her to navigate the flexible and dynamic landscape of social media and community management while ensuring JMU’s online communities thrive and grow.

Previously, Rochelle worked at Lehigh University, where she worked on the institutional and admissions social media accounts.

Rochelle Reed’s Session

12:00 p.m.–12:45 p.m. PT — Monday, October 20, 2025

Panel: The Engagement Blueprint: How to Build and Grow Thriving Communities on Social Media

Creating meaningful connections on social media goes far beyond likes and shares—it’s about building a community that’s engaged, informed, and invested in your institution. In this session, you’ll hear from higher ed social media leaders who’ve done just that across diverse audiences—from prospective students to admitted families, enrolled students, and even parents.

Panelists will walk through key strategies and real-world examples of how they’ve grown vibrant, self-sustaining communities by putting connection before content. Learn how to manage and moderate dynamic online spaces and how to shift your mindset from social media management to true community engagement.

Topics include:

  • Collaborating with campus partners to build trust and maintain a healthy community tone
  • Using Meta’s moderation tools to manage scale and stay ahead of issues
  • Empowering student workers as authentic community voices
  • Using data and analytics to identify what’s working and guide your engagement strategy
  • Tailoring content to build connection at every stage of the student journey
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