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Tuesday, October 19, 2021    9:45 a.m.–10:30 a.m. PDT

Dealing with Negative Comments & Trolls on Social Media

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This panel will discuss:

  • Examples of crisis situations that elicited negative attention on social, and how universities responded
  • How and when to resume normal posting after huge influxes of negative comments online
  • How to take a stand against hateful speech on social media channels while respecting the First Amendment
  • Handling the mental impacts of negativity online
  • How negative comments can create opportunities to connect 

Michael Benning
Social Media Director
University of Iowa


Victoria Mendoza
Director of Social Media
University of Southern California

Sydney Jones-Wright
Assistant Director of Social Media and Communications
Jacksonville State University

Krista Berend
Director of Social Media
Texas A&M University

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