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Uncle Sam and the social media generation

According to recent surveys, the satisfaction level that most people feel for the federal government is dropping. At the same time, the level of distrust is growing. Can social media help play a part in reversing these trends? David will discuss how federal agencies are finding ways to overcome internal challenges in order to better communicate with and serve the public.

Key takeaways will include:

  • Exposing the challenges of using social media for the government
  • Overcoming the major barriers faced by federal agencies
  • Improving citizen services through social media engagement
  • Reinventing the future government for better social communications

David L. Johnston
Transportation Security Administration

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