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SOCIAL MEDIA MARKETING SPEAKER PRESENTATIONS Download our most popular #SMSsummit talks and case studies!

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San Francisco 2017

The ROI of social customer care

Every brand today has a responsibility to engage with customers on the customer's terms. This poses a challenge and an opportunity. Today your contact center- the place where your customers literally make contact with your brand - provides the biggest opportunity. The opportunity is the relationships you build with your customers. Do you have a concierge approach to solving customer's problems on social media? The right mindset about serving customers, coupled with an ability to scale 1:1 interactions will give your company a competitive advantage.

In this session, Blake Morgan sets you up for success with your social customer service program:

  • How the contact center can collaborate with marketing in service to the customer
  • Practical tips from big brands of social customer service done right
  • How the new focus on mobile messaging will change the way your brand interacts with customers


Blake Morgan

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