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Chicago 2016

10 things I wish I knew about social care

As the social landscape has evolved, consumer expectations are changing and social care is moving from a ‘nice-to-have’ to a ‘must-have.' Brands are working to roll out and maintain around-the-clock efforts, all while addressing the growth of messaging platforms, the rise of personalization and increasing expectations around response times.
In "10 Things I Wish I Knew About Social Care," Dan Moriarty, Hyatt’s Director of Social Strategy & Activation, breaks down what he’s learned over the last few years of leading Hyatt’s award-wining social customer care efforts. In this session, Dan will share some of his own personal mistakes, some wins and some thoughts around where the industry is headed. It’s all geared toward helping other brands increase the level of social care that they can provide to their customers, their potential customers and even their competitors' customers. 

Dan Moriarty

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