John Young passionately advocates for best in class customer experiences as a Social Business Advisor for Southwest Airlines. In a role focused on providing strategic guidance and innovation across the Southwest enterprise, his current specialty is leveraging the power of social response and listening tools to uncover insights that lead to action in Southwest’s state-of-the-art social Media Listening Center. Before joining Southwest, John helped drive social media strategy at AT&T where his primary goal was blowing people’s minds with top-notch ideas and making ROI dreams come true.
John Young’s Session(s):
10:00 am–10:45 am — Wednesday, October 16, 2019