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The prominence of social media has not only altered the way in which we communicate personally, it has reshaped the information we consume and distorted the emotional responses and visual identities of its users.
In an ever-connected world, everyone struggles to balance competing priorities. Brands have thrown traditional standards of customer service out the window in favor of sarcasm and savage online engagement.
Nikki Sunstrum, University of Michigan Director of Social Media, will discuss her proactive approach to innovating digital conversations and the strategic rules of engagement that have enabled her to cultivate social properties that serve to educate, elevate understanding, and increase outreach globally.
Attendees will learn: