Social Business Advisor — Southwest Airlines

John Young is a social business advisor for Southwest Airlines. His role focuses on providing strategic guidance and recommendations for Southwest’s social customer care and Listening Center. Before going to Southwest, John was a social media strategist for AT&T where he led the consolidation of over seven brands, including AT&T and DirecTV among others, into a single social suite. He also led the development of AT&T’s social media command center and social strategy for over four years.