Blake Morgan is the author of the book More Is More: How The Best Companies Work Harder and Go Farther To Create Knock Your Socks Off Customer Experiences (Routledge 2017). A speaker and advisor, she is a former customer service practitioner having worked with and advised companies such as Intel, Verizon Wireless and many more. A Forbes contributor, she's also a frequent writer on customer experience. She lives in Alameda, California with her husband and their baby girl.