Jason Townsend is NASA's deputy social media manager where he uses emerging social media technologies to help NASA connect with new audiences and communicate the latest information about the space agency's people, missions and programs. He helps oversee over 500 social media accounts and coordinates between internal social media users and NASA's external community of fans and followers to tell NASA's story using tools such as the agency's flagship Twitter account, @NASA, NASA's main Snapchat account, as well as the agency's main Facebook page. Additionally, Mr. Townsend provides guidance to agency leadership on social media best practices, policy, and upcoming social media activities. He also plans and supports successful NASA Socials (formerly Tweetups) events that take online engagement with fans and followers to the next level through behind-the-scenes, in-person experiences.