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FAQ

What’s included in my ticket? 

When you purchase a pass to the event, your pass includes:

  • Access to all sessions happening October 27 & 28
  • Access to all additional on-demand sessions 
  • Access to all presentation slides and videos after the event is over

Can I access presentations after the event is over?

Yes! When the event concludes, we’ll be uploading all videos and speaker slides to our event website, which you will have access to. 


I registered online but haven’t received an email confirmation or a receipt yet. What should I do?

You should have received a confirmation receipt immediately after your transaction is completed. Make sure to check your spam/junk folder. If there is a delay, contact Andrea Vargas at [email protected] or give her a call at 619-597-7236.


Are there discounts for sending a group from our company?

Absolutely. We appreciate a good deal as much as the next person - and we want as many of your colleagues as possible to experience SMSS! Group discounts available depending on how many team members you plan on sending. For specific pricing details, contact Andrea Vargas.


How can I interact with other event attendees and speakers? 

There are a few ways you can interact with others attending the conference:

  • While live sessions are running, you can chat with other attendees and submit questions for speakers
  • Sessions will be followed live Q&A with speakers 
  • Access our “Discussions” area of the event page where you can participate in discussion boards with other attendees

How do I log in for the event?

You’ll be receiving log-in details 3 days prior to the start of the event. Please make sure [email protected] is added to your safe-sender list as you'll be receiving log-in info from her email address!

You’ll be able to view all available live sessions from the event portal, including speaker and session details, and you’ll join each session directly from the event portal.


What happens if I don’t receive my log-in details? 

If you have not received your log-in details the day before the event, please contact Breanna at [email protected] 

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