Amber is the director communications research, digital analytics, and the AT&T Corporate Communications Social Intelligence Team. Prior to developing the Social Intelligence Team in 2016, Amber has served the AT&T customer and employee community nearly 16 years in a variety of roles and has made a name for herself as an “Ambassador to the Nerdery,” effortlessly bridging the communication complications between the technical engineers/analyst community to the business units, execs and C-Suites needing complex solutions to very real business problems. She excels and is valued for her ability to distil complicated information and concepts into relatable conversation to ensure understanding at all levels. Amber resides in San Diego as a proud active-duty Navy spouse, finds something to laugh and worry about in almost anything, believes there’s something to learn wherever you look, and is passionate about honoring authenticity in all aspects.
Amber McCullough-Sanden’s Session(s):
11:45 a.m.–12:30 p.m. Pacific Time —
Social media can be a volatile place and in the world of ratios and cancel culture it can be difficult to know whether or not people are engaging with brand content from a place of celebration or indignation. Celebrating just volumes over value and embracing total engagements over sentiment thereof can lead to brand implosion – and quick. This session will cover a custom metric used at AT&T that surfaces the emotional response of a post and helps guide the what, when, and where of their content strategy. The custom SCNS (Social Comprehensive Net Sentiment) metric has served to guide the AT&T powerhouse strategic and creative team to an improvement in sentiment of over 40% and led to overall increases in success metrics across the board. Join Amber as she dives deeper into social measurement that makes sense.
What you’ll learn: