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Thursday, December 8, 2022    8:15 a.m.–9:00 a.m. Pacific Time

Building Public Trust Through Social Public Service

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Public trust. It's always a hot and important topic when talking about engaging with the public online. We know it's essential, but we don't always do or approach social media in ways that build it. 

In this session, you'll learn how the BC Ministry of Transportation and Infrastructure has created, embraced, and benefited from a customer-centric approach for over a decade. With creative content marketing and an operational digital engagement strategy, they've driven exceptional growth and trust with the public – key ingredients when establishing themselves as resources for emergencies, correct information, and issues management.

This session will highlight the agency's innovative approach to engagement, ways to think of building public trust differently, and actionable insights into how you can improve your digital connections with your audiences.  

You'll learn:

  • The state of public trust and expectations for government agencies
  • Best practices for establishing trust with examples
  • A framework for public-first engagement



Russel Lolacher
Director of Digital Engagement
BC Ministry of Transportation and Infrastructure

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