Jennifer Casey

Public Information Officer
Town of Collierville, Tennessee

Jennifer Casey is the Public Information Officer for the Town of Collierville, a community of over 52,000 people near Memphis, Tennessee. Now in her fourth year as the PIO, Jennifer manages, develops, and coordinates the distribution of the Town's communication through traditional and online media. During her short time as the PIO, she worked as the project manager for the launch of the Town's new website colliervilletn.gov, served as the communication liaison for a regional COVID-19 vaccination site jointly operated by the Town of Collierville and City of Germantown, and was recognized by Congressman David Kustoff for her emergency communications efforts during a grocery store mass shooting in her community.

Before serving as the Public Information Officer, Jennifer spent five years as the Town's first Digital Media Specialist. In addition to writing, she provided creative messaging through graphic design, photography, and videography. She started the Town's email newsletter and annual report website, contributed to the social media growth across all platforms by an average of 70%, and played a vital role in the 2014 digital marketing campaign for Collierville's title as "America's Best Main Street" by PARADE Magazine.

She is a graduate of the University of Memphis with a degree in Journalism. In 2022, she was named a Top Forty under Forty by the Memphis Business Journal and a Top Local Government Influencer by Engaging Local Government Leaders (ELGL). A native to the Memphis area, she spends her free time raising two children named after US Presidents, working on never-ending, home improvement projects, and trying to build a closet like Carrie Bradshaw's.



Jennifer Casey’s Session

10:00 a.m.–10:45 a.m. Pacific — Wednesday, May 17, 2023

Panel: Examples of High-Performing Content, What Worked, and Why

This panel will discuss:

  • Examples of content that (surprisingly) performed well, and lessons learned from it
  • Examples of content panelists thought would perform well that didn’t, and lessons learned from it
  • The types of content that work best per platform
  • How to leverage data from high-performing posts to inform future content
  • How to bounce back from a content flop 
  • Strategies to help generate engaging content as a one-person social team
  • How the constant algorithm changes have impacted content performance on social media channels
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