Nicole Carlone Losi is Kent State University’s Director of Social Media. She manages the university’s institutional social media content, accounts and strategy. In addition, she manages Kent State’s internal social media community, providing support, best practices, and manages the social media team within University Communications and Marketing. Prior to Kent State, she served as the Digital Media and Communications Manager of Hospice of the Western Reserve, where she developed and managed the agency's social media and blog strategy and presence, served as founder and chair of the social media action committee, managed the website and managed email marketing and SEO efforts. She is a Baldwin Wallace University alumna with a degree in public relations and a double minor in marketing and management.